David R. Goldsworthy
R&D Training & Technical Services, Inc
1112 Jensen Dr., Suite 101
Virginia Beach, VA 23451-5881
Ph. 757-392-1915, Cage 36EA1
ISO 9001:2000 compliant
Prime: SeaPort-e Contract Number N00178-08-D-5561
SeaPort-E Quality Management System
This overview of the RDTTS Quality management System (RDTTS’) provides our clients with an understanding of how we manage their programs/projects and how we ensure that all contract deliverables are reviewed by senior Program Engineers before release.
RDTTS prides itself on the delivering only the highest quality products and services. To achieve this level of quality, our QAP principles and procedures are integrated into all aspects of our daily administrative and support operations. RDTTS’ quality begins with senior management and flows through all levels of its program and project management to the individual team members working on specific client support tasks. RDTTS’ quality management strategy is manifested by a commitment of time and resources necessary to ensure that project data and resulting deliverables are precise, accurate, complete, and totally satisfy client requirements. Our approach to ensure high quality deliverables is simple: plan, execute, monitor, adjust, and deliver. This approach is focused on defined repeatable processes, which are key elements to achieving high quality cost effectiveness. Using this philosophy, our engineers track the project with scheduled quality reviews and monitor that both deliverables and budgets are within satisfactory levels. The use of independent reviewers for evaluating the project protects the objectivity and injects confidence in the outcome. At each review, the team discusses current state and areas of risk that could affect the project. All risks are continuously reviewed with the team and the client is aware of any potential impacts. Each quality review is documented and any items that cannot be resolved during the meeting are reported to RDTTS’ QA Manager for tracking and resolution.
Beyond the use of project management tools, our QMS uses solid information and change management practices along with status reporting metrics for each project. Built into each deliverable plan are reviews prior to release to the clients. RDTTS’ team of industry experts covers all of the Seaport zones. We utilize a net-centric environment for collaboration allowing our senior engineers to review deliverables expediently. Our collaborative information environment (MS office 2007) has built in versioning and document control allowing us to track the status of documents for submission to final release.
Although we have a defined and repeatable process, RDTTS realizes that each contract brings new and exciting challenges. To ensure that each project receives our utmost attention to quality, we will specifically tailor the details of our QA Procedures into a contract-specific QA Project Plan that will provide primary guidance to all team members. Each project will have detailed work process requirements that have documented, clear procedures that are key to cost savings and achieving best practice solutions. RDTTS mandates the use of our repeatable process approach for all new Task Orders, but allows proven team member observations for recurring task orders to control costs and ensure the highest level of provided support. Through continuous quality monitoring we provide continuous improvement of our products and services. We support process change and will reengineer our processes to improve our capabilities and services that can improve the United States war fighter capabilities.
Poins of Contact:
President and CEO: David R. Goldsworthy – dgoldsworthy@RDTTS.com
Customer Satisfaction POC: Fred Michael - fmichael@RDTTS.com
For more information concerning the SeaPort-E program, click here.